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Insurance Cash Operations Leader | Profile 12211
Career Profile
Seasoned Property and Casualty Operations Leader with extensive experience across money services, commercial underwriting, and personal lines claims within a Fortune 100 insurance environment. Expert in optimizing operations for cost efficiency, enhancing regulatory compliance, implementing impactful reporting systems, and fostering high-performing teams. Demonstrated success in managing cross-functional teams and spearheading initiatives that enhance efficiency and support informed business decisions.
Core Competencies
- Strategic mindset and vision
- Team building and talent development
- Business acumen with innovation focus
- Decisive, resilient leader with strong interpersonal skills
Career Highlights
- Achieved $200,000+ annual savings by innovating audit credit balance distribution processes.
- Saved $100,000+ annually by automating credit balance registers, significantly reducing manual touches.
- Streamlined 70+ manual processes into automated workflows to improve efficiency.
Professional Experience
- Lead virtual teams across multiple business units and states, ensuring seamless workflow management, quality assurance, regulatory compliance, and ongoing process improvements
- Spearhead projects focused on operational excellence, introducing automation tools, prioritizing systems, and implementing LEAN and Smart Synch methodologies to optimize team performance
- Foster a strong coaching culture that enhances talent development, promotes high team morale, and improves stakeholder engagement through relationship-building and transparent communication
- Manage risk assessments and underwriting decisions to maintain and grow agency relationships, while controlling multimillion-dollar books of business
- Drive premium growth by strategically planning and adjusting pricing and retention goals, achieving high retention rates and expanding annual premiums significantly
- Lead transformation projects by assessing workflows and functionality, facilitating policy migrations, and testing new system capabilities to optimize process efficiency
- Oversee subrogation efforts, identify recovery opportunities, and secure millions in annual recoveries through effective claims management, with steady growth in recoveries year-over-year
Education
- Associate Degree in General Studies
- Bachelor of Science in Sociology with a Minor in Criminal Justice
Professional Accomplishments
- Controlled a $10+ million commercial book, achieving a multi-million dollar increase in annual premium
- Developed and managed agency relationships to drive growth while balancing risk and profitability
- Recovered $5+ million annually in personal lines claims by optimizing subrogation processes
- Successfully reduced manual intervention in workflows and improved efficiency through AWD system prioritization and automation
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